Shipping cum Customer service officer [ref:TC]

Responsibilities:

• Attend customers' enquiries & complaints
• Handle contract and shipping documents
• Prepare shipping documents ( import, export invoice/packing list/D/O order, insurance documents, inspection certificates)
• Working closely with Suppliers, Sales & Operations department
• Coordination between internal offices / agents & clients (freight forwarders, insurance company and banks)
• Monitor of shipments and update clients on shipping schedule
• Ensure on-time delivery to local and overseas customers
• Data entry of shipment information for various department and update all related filing and procedures
• Manage Inventory management, pricing and payments
• Provide admin support to the Marketing team

• Min GCE 'O' / 'A' or Diploma in Shipping, Logistics & Operations Management / other related studies
• Min 1 -3  years of working experience in customer service or similar capacity (preferably from a manufacturing/freight forwarding background)
• Experience in handling shipping documents ( familiar in incoterms), L/C negotiation,  freight Forwarding/logistics experience preferred
• Good communication, team-player and interpersonal skills, diligent, proactive and positive disposition
• Proficient in MS Word, Excel

 
**We regret to inform that only short-listed candidates will be notified.**