Quality Assurance Executive

Job Description:
To take ownership of monthly sales verification process to ensure sales calls are aligned with regulatory and organizational requirements.
To work closely with sponsors and respective channels daily to ensure complaints are classified correctly and resolved within the turn-around-time by monitoring complaint trackers.
To tabulate weekly and monthly complaint and the necessary quality assurance summary reports for management, relevant internal & external stakeholders including MAS on time to for corrective actions.
To map up standard operating procedures (SOP) and constantly update current QA and complaint management processes and procedures to relevant channels as and when required.
To attend to walk-in customers and sales disputes.
To work closely with respective stakeholders in review of sales script.
To motivate and mentor QA officers and facilitate OJT – on job training for new staffs.
To attend internal and external meetings and calibrations if required to review and improve customer experience and call quality standards.

Job Requirements:
Minimum Diploma or GCE 'A' Level with 2 years of relevant experience.
Strong communications skills.
Those with contact center (Insurance) would be an advantage.

R1324471
**We regret to inform that only short-listed candidates will be notified.**